Guest Profiles: Stores and maintains detailed guest profiles, including personal information, preferences, booking history, special requests, and loyalty program membership.
Check-in/Check-out: Automates the guest check-in and check-out processes, reducing wait times and improving guest experience.
Guest Communication: Provides tools for direct communication with guests, such as confirmation emails, SMS reminders, and post-departure follow-ups.
Guest Feedback: Collects guest feedback and ratings to assess satisfaction levels and identify areas for improvement.
Real-Time Booking: Enables real-time booking for rooms, allowing guests to book online, via phone, or at the front desk with instant availability updates.
Multi-Channel Reservation Integration: Integrates with online booking platforms (OTAs) such as Booking.com, Expedia, and Airbnb, ensuring synchronized availability and rates across all channels.
Room Booking Engine: Provides a user-friendly interface for guests to view available rooms, choose specific room types, and make reservations based on their preferences.
Group Reservations: Manages group bookings and large event reservations, ensuring seamless coordination for conferences, weddings, or corporate events.
Booking Modifications and Cancellations: Allows guests to modify or cancel reservations, with real-time updates reflected across all channels and internal systems.
Automated Check-In/Check-Out: Facilitates a smooth check-in and check-out process, with options for self-check-in kiosks or mobile check-in, reducing wait times.
Room Assignment: Automatically assigns rooms to guests based on booking details, availability, and special requests (e.g., bed type, floor preference).
Billing and Payment: Manages guest billing, including charges for room, amenities, restaurant, spa, and other services. Integrates with POS (Point of Sale) systems for accurate billing.
Payment Gateway Integration: Supports multiple payment options (credit cards, debit cards, mobile payments) and integrates with secure payment gateways for easy transactions.
Room Inventory Management: Tracks room availability, status (occupied, vacant, under maintenance), and room types to ensure efficient operations.
Housekeeping Scheduling: Automates housekeeping schedules, ensuring rooms are cleaned in a timely manner and assigned to housekeeping staff efficiently.
Maintenance Management: Tracks maintenance requests, ensuring that rooms and hotel facilities are well-maintained. Generates work orders for staff to complete necessary repairs.
Room Upgrades and Special Requests: Manages guest requests for room upgrades, extra amenities, or special accommodations (e.g., additional towels, late check-out).
Dynamic Pricing: Adjusts room prices dynamically based on factors like demand, seasonality, and local events, maximizing revenue and occupancy.
Rate Management: Allows the management of rates for different room types, promotional offers, seasonal rates, and discounts.
Revenue Reports: Generates detailed revenue reports that track hotel income from rooms, food and beverage, and other services, helping managers analyze profitability and performance.
Occupancy and Forecasting: Provides occupancy forecasts and occupancy reports to help plan and optimize room availability and pricing strategies.
Restaurant and Bar Management: Integrates with hotel restaurants, bars, and cafés to manage orders, track inventory, and handle guest payments seamlessly.
Service Charges: Automatically adds charges for extra services such as room service, spa treatments, or other amenities to the guest’s bill.
POS Transactions: Records and processes all transactions at the point of sale, including guest purchases, which are directly integrated into the billing system for accurate invoicing.
Inventory Tracking: Tracks and manages the inventory of hotel supplies, including linens, toiletries, food, and beverages, ensuring stock levels are maintained and shortages are avoided.
Supplier Management: Manages relationships with suppliers and tracks orders, deliveries, and invoices to streamline procurement processes.
Stock Level Alerts: Sends alerts when stock levels are low or items need to be reordered, helping hotel management avoid shortages and unnecessary overstock.
Financial Reporting: Provides comprehensive financial reports, including profit and loss, balance sheets, income statements, and tax calculations.
Expense Tracking: Monitors hotel expenses, such as payroll, utilities, supplies, and maintenance costs, to ensure budget adherence.
Tax Management: Automates the calculation of taxes on room rates, services, and purchases, ensuring compliance with local tax regulations.
Guest Profile Management: Tracks guest preferences, past stays, special requests, and loyalty program memberships to offer personalized services and create a better guest experience.
Loyalty Programs: Manages loyalty programs, offering rewards, discounts, and points for repeat customers, helping to drive guest retention and repeat bookings.
Marketing and Promotions: Allows for the creation and management of promotional campaigns, special offers, and seasonal discounts to attract guests.
Email and SMS Campaigns: Integrates with email marketing and SMS services to send promotional offers, booking confirmations, and reminders to guests.
Alerts for important schedule's.
Easily share: Bills are generated in the pdf format then user can easily share it and reports can also download in the format of Excel, Csv, Pdf and json formats.
Role-Based Access Control: Limits system access based on user roles to protect sensitive data.
Audit Trails: Keeps logs of all changes made to inventory for accountability and traceability.
Automatic Reordering: The system automatically triggers purchase orders when stock levels drop below a set threshold.
Order Tracking: Allows you to track the status of orders placed with suppliers.
Cloud-Based: Provides remote access, automatic updates, and scalability with no need for internal IT infrastructure.
On-Premises: Offers complete control over the system but requires internal hardware and maintenance.
Data Backup: Ensures data is regularly backed up to prevent loss due to system failures or disasters.
Disaster Recovery: A robust disaster recovery plan to restore data and operations quickly in case of emergencies.
Technical Support: Access to helpdesk or technical support for troubleshooting.
Training Resources: Provides tutorials, documentation, and user manuals for staff training.
Chat box: For Technical Assistance.